33ko Privacy Policy — Our Commitment to Keeping Your Data Safe

This Privacy Policy 33ko Describes the personal data collected, stored, and used by the platform. This applies to the 33ko website, mobile app, and all related services.

33ko believes transparency is the best policy. That's why we explain in plain, straightforward terms exactly what data we collect, why we collect it, and where it goes. Your data is never sold to third parties.

33ko only collects the information necessary to operate the platform and meet legal obligations. The types of data collected and the purpose of each are outlined below:

33ko collects information in two ways — directly from you and automatically as you use the platform.

• Registration Form: When creating your account, you provide your name, mobile number, and date of birth directly.
• Payment Processing: Payment method details are automatically recorded at the time of deposit or withdrawal.
• KYC Verification: A copy of your national ID or passport may be requested for identity verification.
• Cookies & log files: IP address, device information, and session data are collected automatically while browsing the website or app.
• Support conversations: Any information you share via live chat or email is stored.
• Promotion participation: If you participate in any competition or promotion, the relevant details are recorded.

33ko uses your data only for specific, lawful purposes. Each purpose is clearly outlined below:

• Account management: To create, manage, and secure your account.
• Payment Processing: To process deposit and withdrawal transactions.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Contact: To send important updates, payment notifications, and security alerts.
• Promotions: To keep you informed of relevant offers and promotions, with your consent.
• Responsible Gaming: To monitor gaming behaviour and provide support if signs of problem gambling are detected.
• Legal Obligations: To meet regulatory requirements and comply with legal directives.
• Platform Development: As analytical data to improve service quality and user experience.

33ko never sells your personal data to third parties. However, to operate the platform, we may need to share limited information with certain trusted partners:

• Payment providers (bKash, Nagad): Only the payment details strictly necessary to complete a transaction.
• KYC Verification Services: With designated third-party KYC platforms for identity verification.
• Game provider: Only the minimum information needed to operate the game (typically just the user ID).
• Regulatory authority: 33ko is required to disclose information to the relevant authorities when legally obligated to do so.
• Anti-Money Laundering authority: Details of suspicious transactions to comply with anti-money laundering regulations.

33ko uses industry-leading security technology to keep your data safe. Each layer of protection serves a distinct purpose.

33ko retains your data only for as long as necessary. All information is kept while your account remains active. Even after closure, certain data must be retained for a defined period to meet legal and regulatory requirements.

• Identity & Financial Information: Up to 5 years after account closure — in accordance with anti-money laundering laws.
• Betting & Gaming Logs: Retained for up to 3 years for dispute resolution.
• Support contact: Up to 2 years, for service quality improvement purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last from 30 days up to 1 year.
• Marketing Consent: Remains in effect until consent is withdrawn.

The 33ko website and app use cookies — small text files stored in your browser that help keep the site running smoothly and make your experience more seamless.

Cookies can be deleted or disabled at any time through your browser settings. However, disabling essential cookies may affect certain site functionality.

You have specific rights over your personal data. 33ko fully respects these rights and aims to respond to any request within 30 days of receipt.

• Right to Access: You can request a copy of all information 33ko holds about you.
• Right to rectification: You can request a correction if any of your information is inaccurate.
• Right to erasure: You may request deletion of your data under certain circumstances. However, data subject to legal obligations may not be eligible for removal.
• Right to restrict processing: You may object to certain uses of your data.
• Right to Portability: The right to receive a machine-readable copy of your data.
• Right to Opt Out of Marketing: You can opt out of marketing communications at any time.

All 33ko services are strictly for individuals aged 18 and above. 33ko does not knowingly collect any information from minors.

• If a minor accidentally creates an account and we become aware of it, that account will be closed immediately.
• If you believe your child has registered on 33ko, please contact our support team immediately.
• Parents and guardians are encouraged to use parental control software on devices accessible to minors.

33ko may update this Privacy Policy from time to time. For significant changes, you will be notified in advance via your registered email or push notification. The date of the latest update will always be shown at the top of this page.